Voiceflow: Build AI Chat Agents
Design and deploy customer-facing AI chat agents without code.
Lesson Notes
Voiceflow is a drag-and-drop tool for building conversational AI agents — chatbots and voice assistants for customer support, sales, and onboarding. The core building blocks: Speak (agent says something), Capture (agent waits for user input), Condition (branches based on what the user said), and Integration (calls an API). Connect an AI model (GPT-4, Claude) to a "Talk to AI" step and it handles open-ended questions. Voiceflow agents can be embedded on any website, in Intercom, or via API — no engineering needed.
Your Challenge
+15 XPCreate a Voiceflow account. Build a simple customer support agent for a hypothetical SaaS product: it should handle 3 intents — "pricing question", "how to cancel", and "technical issue" (escalate to human). Publish it and test all three flows.